Offering Businesses a Covert Glance at their Customer Journey for Over 25 Years
See Why They Trusted Us...
With over 25 years of expertise, Incognito Insights delivers professional, data-driven customer feedback leading to real, actionable business improvements. Trusted by leading brands such as Hilton, JW Marriott, and The Savoy, we go beyond typical observations. We specialise in crafting full fledged business reports, linking what we've seen to potential causes and relevant studies, in addition to offering tailored, practical solutions to help businesses optimise operations and enhance customer experiences. Our approach is grounded in transparency and focuses on long-term value, ensuring that our clients maximize their return on investment through our insights.
Dedicated to helping businesses gain a deeper understanding of their customers, we provide feedback tailored specifically to each client's unique needs, whether they are emerging enterprises or global corporations. Using a blend of scientific knowledge and strategic recommendations, we help businesses achieve consistent quality, improved efficiency, and a distinct competitive advantage. Our philosophy centres on uncovering not only what is occurring within your business but why, and what steps to take to elevate it to the next level.
It's no secret that most staff do their best work when watched, get real insights into how your staff operate when you're not looking. Our service reveals true staff behaviour, helping you to identify points of strength and weakness.
Wouldn't you love for a customer to privately reveal to you exactly what was on their mind? We'll be your very own inside eye providing you with confidential feedback that reflects the genuine customer experience.
We offer fully customizable packages tailored to your specific needs. Whether you're a small business or a global enterprise, we adapt our service to fit your needs, ensuring you get the insights that matter most to you.
We pinpoint areas for improvement in customer service, product quality, and overall customer experience, helping you to craft the perfect customer journey.
Staff Morale is the most important prerequisite to a reliably productive workforce. Our insights can empower staff to self-actualise, boosting pride and productivity.
We identify both the bottlenecks holding your business back, and its potential growth opportunities, offering expert business development solutions.
We identify both the bottlenecks holding your business back, and its potential growth opportunities, offering expert business development solutions.
Just because something is working well doesn't mean it can't be working better. We'll call attention to any hidden inefficiencies to save you time and money.
In today's competitive market, even small improvements can set you apart. With our data-backed insights, you'll be steps ahead of the competition.
We identify any current or potential long-term vulnerabilities in your operations, allowing you to resolve them before they become costly issues.
This package includes discreet observations of customer experience from arrival to departure, in addition to covert recordings (with prior written permission of the premises owner).
27 Years of Covert Security, and Secret Shopper Experience
12 Years of Hospitality Management Experience
7 Years of Business Analysis and Business Development Experience
6 Years of Commercial Investigation Experience
